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Privacy Policy

Effective Date: 10 July 2026

At ZANA Aesthetic ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, book an appointment, purchase products or services, or otherwise interact with us.

1. Information We Collect

We may collect personal information including:

  • Your name

  • Email address

  • Phone number

  • Postal address (where required)

  • Appointment and booking information

  • Payment information (payments are processed securely through third-party providers and we do not store your full card details)

  • Information you provide through enquiry forms or email

  • Before and after treatment photographs (only with your consent where applicable)

  • Health or medical information relevant to your treatment, where required for safety

  • Website usage information such as IP address, browser type, pages visited and cookies.

2. How We Collect Your Information

We collect personal information when you:

  • Submit an enquiry through our website

  • Book an appointment

  • Purchase products or gift vouchers

  • Subscribe to marketing communications

  • Contact us via email, social media or telephone

  • Complete consultation or consent forms

  • Visit our website.

3. Why We Collect Your Information

We collect your personal information to:

  • Provide beauty treatments and services

  • Manage appointments and bookings

  • Process payments

  • Respond to enquiries

  • Communicate appointment reminders and updates

  • Provide customer support

  • Send marketing communications where you have opted in

  • Improve our website and customer experience

  • Meet our legal and regulatory obligations.

4. Health Information

Some treatments require us to collect health information to determine whether a treatment is suitable and safe.

This information is treated as sensitive information and is only collected with your consent and used solely for providing our services safely.

5. Marketing

With your consent, we may send you promotional emails, SMS messages or special offers.

You can unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Remember your preferences

  • Enhance your browsing experience.

You can disable cookies through your browser settings, although some features of the website may not function correctly.

7. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary, including:

  • Online booking software providers

  • Payment processors

  • Website hosting providers

  • IT service providers

  • Marketing platforms

  • Professional advisers

  • Government authorities where required by law.

We do not sell your personal information.

8. Overseas Disclosure

Some third-party service providers we use (such as cloud-based software providers, email platforms or analytics services) may store information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled securely.

9. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While no method of electronic transmission or storage is completely secure, we use reputable service providers and security measures to safeguard your information.

10. Access and Correction

You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate.

To make a request, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices of those websites.

12. Children's Privacy

Our services are intended for individuals aged 18 years or older unless parental or guardian consent has been obtained where appropriate.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website with the updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a privacy complaint, please contact us:

ZANA Aesthetic

Website: www.zanaaesthetic.com.au

Email: jess@zanaaesthetic.com.au

If you are not satisfied with our response to your privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC).

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