Returns & Refund Policy

Effective Date: 10 July 2026

At ZANA Aesthetic, we are committed to providing exceptional products and services.

Beauty Services

Due to the nature of beauty treatments, we do not offer refunds for completed services where you have changed your mind.

If you believe a treatment has not been performed to an acceptable standard, please contact us within 7 days of your appointment so we can assess your concerns.

Where appropriate, we may offer a complimentary adjustment or corrective appointment.

Retail Products

Under Australian Consumer Law, you are entitled to a repair, replacement or refund where a product has a major fault.

We do not provide refunds for change of mind.

Products must be returned unused and in their original condition where applicable.

Gift Vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash unless required by law.

Deposits & Booking Fees

Booking fees and deposits are subject to our Booking & Cancellation Policy.

Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law.