Booking & Cancellation Policy

Thank you for choosing ZANA Aesthetic.

To ensure appointments run smoothly for all clients, the following policy applies.

Booking Fee

Appointments may require a non-refundable booking fee to secure your booking.

This amount is credited towards your appointment total.

We kindly ask that you provide at least 48 hours' notice if you need to reschedule your appointment.

Booking fees may be transferred to a new appointment where sufficient notice is provided.

Appointments cancelled with less than 48 hours' notice may result in the booking fee being forfeited.

Clients who do not attend their appointment without notice will forfeit their booking fee and may be required to prepay future appointments.

If you arrive late, your appointment may need to be shortened to avoid impacting other clients.

Where there is insufficient time to complete the service, the appointment may need to be rescheduled and the booking fee may be forfeited.

If you are unwell or experiencing contagious symptoms, please contact us as soon as possible to reschedule your appointment.